Hardware Protection

Warranty Policy

Quality assurance and protection guidelines for all devices and accessories sourced through Sure Imports.

Last Updated: May 2026

Phones and Tablets

12 Months Warranty

Active from delivery date

Motherboard Coverage

Internal components protected

Quality Assurance

For brand new & pre-owned devices

Coverage Includes

Motherboard and internal components.

Exclusions

  • Screen damage (cracks, dead pixels, discoloration, touch malfunctions)
  • Water or liquid damage
  • Battery degradation due to age or misuse
  • Physical damage (dents, broken buttons, charging port damage)
  • Software/OS issues caused by third-party apps or modifications

Laptops

3-12 Months Warranty

3mo pre-owned, 12mo new

Motherboard Coverage

Internal processor-related issues

Professional Support

Expert technical assistance

Coverage Includes

Motherboard and internal processor-related issues.

Exclusions

  • Screen damage or flickering
  • Keyboard and trackpad issues caused by spills or physical wear
  • Hinge breakage or casing cracks
  • Battery or charger-related issues
  • Any software-related problems (viruses, corrupted files)

Warranty Void Conditions

  • Evidence of physical damage or tampering
  • Exposure to moisture or water
  • Use of non-original chargers or accessories
  • Repairs carried out by unauthorized technicians
  • Rooting, jailbreaking, or altering the device's operating system

Note on Screens & External Damage

Screens are not covered under warranty due to their fragile nature and vulnerability to damage from drops, pressure, or spills. Any external parts damaged by user mishandling are not covered. We encourage all customers to use protective cases.

Warranty Claims Process

1. Contact Us: Reach out via WhatsApp or email (hello@sureimports.com) with your order number and a clear explanation of the issue.

2. Assessment: If covered, we will guide you on returning the device to our Lagos office or sending a replacement part. (You bear the transit cost to/from Lagos and any local installation costs).

3. Resolution: After verification, we will repair the device at no cost, offer a replacement, or (in rare cases) refund the value.

Required for Claims

  • Sufficient proof of purchase (Order # or Sales Invoice)
  • Documentation of troubleshooting steps taken
  • Serial number and visible proof of defect

FAYA Products

Sure Imports provides a straightforward, hassle-free warranty for all FAYA products. Quality-related defects are covered starting from the purchase date.

FAYA Charging Cable12 Months
FAYA Charger12 Months
FAYA Power banks12 Months
FAYA Phone12 Months

Delivery Costs (Buyer Responsibility)

The buyer must cover delivery costs in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer's accidental returns or personal items
  • Returning items claimed defective but found working by Sure Imports QA
  • Returning defective items via international shipping
  • Costs associated with unauthorized returns

Not Covered Under Warranty

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (falls, extreme temps, water)

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.